Help and support

E-mail support@atesensoftware.com. We reply within one business day (Türkiye time).

Quick answers

• Which transactions are covered? Bills, expenses (cash, check and credit-card purchases), invoices, sales receipts and journal entries, plus attachments not linked to any transaction (by upload date).
• A file says “Failed” in the index. Download that part again; links from QuickBooks are temporary and are refreshed on every download. If it keeps failing, the attachment may have been deleted in QuickBooks.
• “Reconnect required”. QuickBooks connections expire or can be revoked; use Reconnect on the Exports page.
• Disconnecting. Use Disconnect on the Exports page, or disconnect the app inside QuickBooks (Apps → My apps). Both revoke our access and delete that company's export data.
• Is it safe? See Security.